Retrieve lost data from WD external hard drive using any Free recovery tool. If the data which you wanted, and it’s important for you, then you should instruct a professional data recovery center. As often, if you’re not so technical about software usage, you may increase the chance of losing data permanently.
Remember, if the data gets overwritten, then that data cannot be recovered.

Every WD Red hard drive comes with our world-class professional support services, including a premium dedicated 24/7 support line and a 3-year limited warranty. You can check the full warranty here.  If your hard drive is under warranty, and you’re done physical repair or recovery, then your warranty could be void.

If you’re looking for WD hard drive tools then yes WD provides a hard drive diagnostic tool name LifeGuard Diagnostic. It has two versions for DOS and Windows operating system. Users can download the software free and scan their Western Digital hard drives.

If the WD external hard drive shows as unrecognized, go to the driver’s tab and delete/uninstall the driver. Then check out whether the external hard drive shows up in My Computer/My PC or not. If still not work, then restart your pc. You can also look for best recovery center to fix the problem related to WD.

This could be happened due to several reasons, driver is older, human mishandling, noise issue, ransomware attack, physical damaged, logical failure
You can try DIY process and watch some videos related to the issues. If your data is important, and you don’t want to lose it with any misleading information, then you can open a case.